FAQs

FREQUENTLY ASKED QUESTIONS

What happens if one of the items received is damaged?

We are so sorry if this happens!  All orders are packaged with care.  However, feel free to Contact Us if any issues arise during the shipping process.

How long will my order take to arrive?

All orders are shipped within 1-3 business days of purchase.  US orders generally arrive within 4-6 business days.

Do you ship internationally?

Unfortunately, not at this time....but soon!

Can I track my order?

Yes! Once the order has left us, you will be emailed a tracking number which can be used to track your order.

How to return an order?

Not satisfied? Return your purchase within 14 days of delivery. Contact Us for more details on how to return your order.

Customer is liable for all shipping charges in the event of a returned order.  Scout & Sparrow does not cover return shipping charges unless you received an incorrect or damaged item from our end.  In addition, shipping charges will not be included in refunds or store credit.

Want the full scoop? You can read our complete Return Policy.

Is it possible to cancel an order?

As long as the order has not shipped, Contact Us to cancel your order.

What payment method can I use for my purchase?

We accept all major credit cards - Visa, Mastercard, American Express, Discover, Paypal, Apple Pay, Google Pay

Do you have a physical store location?

We are located inside a cozy retail space on Long Island’s North Shore - Nest On Main - 135 Main Street, Northport, NY 11768